My server is REALLY starting to get frustrating. It takes like at least 10 seconds to load ANY PAGE! Do I have to blog about how badly the service is sucking these days for them to take me seriously? This site gets something like 1000-1500 uniques per day. I’m going to start telling them dreamhost sucks and not to use it at all!!! What the F is UP DREAMHOST? Your service is rapidly into NIGHTMAREHOST !!!!
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10 responses to “Dreamhost is REALLY STARTING TO SUCK”
I also host with DreamHost… Seems like they are rapidly overselling. Taking in lots of money and never adding hardware (or making repairs).
They also seem to count on users never even coming close to using the full storage/bandwidth… because that storage/bandwidth may not actually exist.
Dirty, but MediaTemple is just as bad if not worse.
I’ve had good success with mediatemple, even on our heaviest days over at http://www.flatovercrest.com (and my formulaphoto site runs off it too).
W
1000-1500 page views! Important guy.
Read STUPID dont-care-for-customers replies dreamhost staff give regarding their downtime, server restarts and more… here
hey guys why don’t we cry about downtime like a bunch of six year olds?
oh wait..
shit happens and nothing is perfect. you have to expect some problems when dealing with shared hosting, especially on as big a scale as dreamhost is.
choob
you’re right
http://www.thelastminuteblog.com/2006/01/05/hosting-with-dreamhost/
What’s up with you flip-flopping?
Do they suck, or are they awesome?
I’m so confused, you’re like a politician.
their performance has changed over time…
they’re much better now…
I have had great success with DreamHost! It has not let me down a single time!
I once made a 3rd party picture section for Digg (digpicz.com, (see also reddit pics :)), and the shared hosting for $9.95 a month handled 100’000 (hundred thousand!!!) visitors the first day!
I blogged what I optimized to handle such a traffic on a cheap shared host in this post: A few words about Digpicz.com
DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.
Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!
I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.